FAQ
Frequently Asked Questions
We have compiled a list of frequently asked questions and their answers.
General Business
Q
What are the business hours (including B/L and D/O counters)?
What are the business hours (including B/L and D/O counters)?
09:00~17:15 on weekdays. B/L/D/O issuing counter is 10:30~12:00/13:00~15:00.
Q
Please let me know how to contact you and who to contact.
Please let me know how to contact you and who to contact.
Inquiries can be made via the "Inquiry Form" or by phone. Click here for the inquiry form
For telephone inquiries, please contact each contact according to the content. Click here for a list of contact information for domestic and overseas bases
About web services in general
Q
Is web booking possible without membership registration?
Is web booking possible without membership registration?
Membership registration is required to use web booking.
Q
What are the advantages of web membership registration?
What are the advantages of web membership registration?
- ・Consolidated management of booking information is possible. You can also quickly check past booking history.
In addition, we have set up a template function to simplify the input at the time of booking registration.
From the second time onwards, bookings can be made in a short amount of time.
(Multiple templates can be registered.) - ・If the ship you loaded is delayed, we will automatically notify you of the changed schedule and the reason for the delay by e-mail as a ship delay notice.
- ・As soon as the MASTER B/L No. and container No. required for AMS and 10+2 rules on North America routes are confirmed, they will be automatically sent to you by e-mail.
Q
Is web booking possible with FCL?
Is web booking possible with FCL?
Web booking is for LCL (mixed load) only.
FCL bookings can be made by phone or email.
Import and export in general
Q
Do you support NACCS and ACL?
Do you support NACCS and ACL?
We are doing ACL reception business. See here for details.
Q
Where can I find blank forms such as Dock Receipt, Letter of Guarantee, AMS for North America, etc.?
Where can I find blank forms such as Dock Receipt, Letter of Guarantee, AMS for North America, etc.?
The terms and conditions and various forms on the top page are open to the public. Please use it.
Q
Please tell me the basic data for submitting the US 10+2 rule.
Please tell me the basic data for submitting the US 10+2 rule.
Please refer here .